Speaking with Authority

Do you face awkward situations at work, either face-to-face or over the telephone? Are you seen as either too nice or too nasty? Do you need to put your argument across forcefully but without causing offence? This half-day workshop combines the strength derived from the appropriate use of vocal and visual signals, with assertiveness techniques. Especially useful to anyone who has to stand up for themselves but wants to avoid confrontation.

This course was originally devised to assist retailers cope with difficult suppliers but has proved popular with Merchandising Administrators, Project Managers, Buying Administrators and Administration Co-ordinators.

Get in contact for a full course programme: chris@voiceworkslondon.com